1. How Thomson Reuters Helped a Global Financial Institution Revolutionise Staff Compliance Training

case study

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How a Global Financial Institution Revolutionised Staff Compliance Training

A global financial institution wanted to create an interactive refresher compliance learning course to ensure greater staff engagement with their compliance culture.

They were clear that they did not want a standard course format where learners would be required to read numerous pages of group policies and factsheets. The course would also need to align with their stringent design and technical guidelines and pass multiple rounds of stakeholder reviews before it could become mandatory for approximately 100,000 employees worldwide. The learning course would also need to be available in numerous languages and be provided in standard and accessible formats.

After carefully reviewing the global bank’s existing courses, gathering stakeholder requirements and working closely with their mandatory learning squad, an innovative learning approach was proposed to enhance employee adoption and implementation of the bank’s refresher course.

The course was successfully rolled out across the global bank’s offices after complying with internal guidelines and passing stakeholder reviews.

Stakeholders noted that the bespoke courses met the objectives and criteria, and employees appreciated the real-time scenarios, the interactivity and user friendliness.

Regulation Asia named Thomson Reuters as Compliance Training Provider of the Year, in recognition of the bespoke learning programme it created for the global financial institution.

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